Frequently Asked Questions

 

☕ The basics

 

What is Cofy Chat?

Cofy Chat is the spontaneous coffee catch-up, as an app. You add the friends you want to stay close to, and when you have a few free minutes, one tap rings one of them for a short surprise call. No scheduling, no “we should catch up sometime”. Just a quick cofychat.

 

How does it work?

Four steps: (1) add your favorite people to your Weekly, Bi Weekly, or Monthly list, (2) they add you back, (3) when you feel like a chat, pick a list on the home screen and tap Start, (4) we ring one friend from that list whom you haven’t talked to in a while. Neither of you knows who’s on the line until they pick up, and that’s the fun part.

 

Why don’t I see who’s calling?

The surprise is the magic. It’s always someone you chose, because only people on your own lists can ever reach you. Not knowing which friend is what makes every pickup a little gift.

 

Why are calls only 6 minutes?

Short calls are easy to say yes to. Six minutes is long enough to genuinely catch up and short enough to fit between things. An espresso, not a slow brew. When the time’s up, the call ends warmly for both of you.

 

Is Cofy Chat free?

Yes. You start with a batch of free cofychats, and you can win more inside the app. If you’re a heavy sipper, a Premium plan tops your cup up every month. Plans and pricing are right in the app.

 

What devices does it work on?

iPhone (iOS 18 or later), from the App Store. Android (13 or later), from Google Play. You sign in with your phone number. We text you a code, so there are no passwords to remember.

 

Does it work internationally?

Yes, in nearly every country. Cofy Chat is on the App Store and Google Play everywhere except the UAE and Oman. Calls travel over the internet, so a decent connection is all you need. Just sign in with your phone number including your country code.

 

👋 Friends & lists

 

How do I add a friend?

Tap the + button on the home screen to open Add Friends. Search for their name or @username in the Find tab, or pick them from the Contacts tab, then drop them into your Weekly, Bi Weekly, or Monthly list. If they’re not on Cofy Chat yet, you can send them an invite.

 

Why does my friend have to add me back?

Both sides must opt in, so there are no one-sided surprises. You’ll only ever ring, or be rung by, people who chose each other.

 

What’s the difference between Weekly, Bi Weekly, and Monthly?

It’s the rhythm of the friendship. Weekly is for people you want to hear from often; Bi Weekly is for friends you’d like to catch up with every 2 weeks; Monthly is for friends you love catching up with once in a while. If the two of you put each other in different lists, the slower choice wins: Weekly with Bi Weekly means every 2 weeks, and anything with Monthly means once a month. The list you pick on the home screen does not change this.

 

What are the flowers on the home screen?

They are your Weekly, Bi Weekly, and Monthly lists. Tap a flower to pick a list. When you tap Start, we only ring friends from that list. If the list you picked is empty, tap the plus button to add friends to it. Your pick only changes who you ring, not who can ring you.

 

Can I move a friend to a different list?

Anytime. Tap them in your list, tap the + button on their card, and pick Weekly, Bi Weekly, or Monthly.

 

Can other people see my lists?

No. Your Weekly, Bi Weekly, and Monthly lists are completely private. Nobody can see who you’ve added, or whether you’ve added them back.

 

What’s a “Hi”?

A tiny nudge. Send a Hi to let a friend know you’re thinking of them, and they’ll see it in their Hi inbox. You can say Hi to each person once, ever, so it always stays special and can never turn into pestering. It’s the Cofy Chat way of waving across the café.

 

📞 Calls & cofychats

 

What’s a cofychat?

Your call balance. Each connected surprise call counts as one cofychat for each person on the call.

 

When does a call actually count?

Only when it connects and lasts at least a minute. Missed calls, no-answers, and very short calls don’t cost you anything.

 

What if my friend doesn’t pick up?

The app simply tries another friend from the same list, with no hard feelings and no awkwardness. A missed cofychat shows up in their phone’s recent calls the way any call does, but it never says who was on the other end.

 

What are quiet hours?

Hours when your phone won’t ring. Set them in Settings → Quiet Hours. A night window is on by default, 11 PM to 6 AM in your local time, and you can change it or add a second window (like work hours). You can still make calls during your quiet hours; you just won’t receive them.

 

Can I call one specific friend?

That’s not what Cofy Chat is for. You choose who’s on your lists and which list to ring, and the app picks the moment of serendipity. For a planned call, your regular phone app still works great. ☺

 

Are there games?

Yes! Tap the game controller on the Cofy Call screen. There are Duo games to play together while you talk, and Solo games to play on your own while a call is running. Both live on the call screen.

 

🌟 Free cofychats & Premium

 

How do I get more cofychats?

Two ways. Win them free by sharing the app, sending us a feature idea or bug report, answering one quick question, and earning more when friends add you (current rewards are listed in the app under “Win Free Cofy Chats”). Or upgrade to a plan, and your balance refills to a bigger number every month.

 

Do my cofychats expire?

No. Your balance rolls over and waits for you. There’s a ceiling on how many you can bank at once, well above what most people use in a month.

 

What does Premium include?

A bigger number of cofychats, refilled automatically every month. The refill brings your balance back up to your plan’s number rather than adding to what is already there. Tap “Get Premium” in the app to see plans and pricing.

 

How do I manage or cancel my subscription?

On iPhone, billing is handled by Apple: go to your iPhone’s Settings → your name → Subscriptions (or tap Manage Subscription inside the app). On Android, billing is handled by Google Play: open the Google Play Store app → profile icon → Payments & subscriptions → Subscriptions (or tap Manage Subscription inside the app). Cancelling stops the next renewal; you keep your plan until the period ends.

 

I got a new phone. Where’s my subscription?

Sign in with the same phone number, open the upgrade screen, and tap Restore Purchases while signed into the same Apple Account (iPhone) or Google Account (Android).

 

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.

For Google Play purchases, ask Google Play within 48 hours of buying (support.google.com/googleplay/answer/15574897). After that, email hi@cofychat.com with your Google Play order number and we’ll take a look.

 

🔒 Privacy & safety

 

Are my calls recorded?

Never. Cofy Chat has no recording feature at all. Recording and transcription are switched off on our calling service, and your voice is carried in real time and never stored.

 

What do you do with my contacts?

We check them, we never keep them. When you allow contacts access, the app sends your contacts’ phone numbers to our server just long enough to see which of them are already on Cofy Chat. We never store them, never log them, and never share them with anyone. No number is kept, whether it matches an account or not.

 

Where can I read the privacy policy?

At cofychat.com/privacy, written in plain English.

 

How do I block someone?

Tap the person to open their card, tap the + button, then choose Report or Block. They’re removed from your lists, contact stops both ways, and they’re never notified. Re-adding them later unblocks them.

 

How do I report someone?

Tap the person anywhere you see them: your Weekly, Bi Weekly, or Monthly list, the Find tab, or your Hi inbox. Their card opens. Tap the + button on the card, then choose Report or Block. Our team reviews every report. You can see your reports in Settings → Account & Support → Blocked & reported users.

 

How do I delete my account?

In the app: Settings → Account & Support → Account → Delete Account. Your account is deactivated immediately and permanently deleted after 30 days. Log back in within those 30 days if you change your mind. Note: deleting your account does not cancel a subscription. Cancel that first with Apple (Settings → your name → Subscriptions) or Google Play (Google Play Store app → profile icon → Payments & subscriptions → Subscriptions).

 

🔧 Troubleshooting

 

My SMS sign-in code isn’t arriving.

Double-check your number and country code, make sure you have signal, give it a minute, then request a new code. There’s a daily limit on how many codes one phone can request. If you’ve hit it, new requests open up again the next day, and you can write to hi@cofychat.com if you’re stuck.

 

I’m not receiving calls.

Four things to check: notifications are allowed for Cofy Chat, you’re not inside your quiet hours, you have at least one cofychat left (an empty cup stops calls coming in as well as going out), and your friends have added you back (calls only flow between mutual friends).

 

My call quality is poor.

Surprise calls ride on your internet connection, so moving to Wi-Fi or better signal usually fixes it.

 

Something else?

We’d love to help. Write to hi@cofychat.com. Found a bug or have an idea? Send it through the app’s feedback cards and earn free cofychats for it. ☕