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Support & Contact

 

Last updated: October 24, 2026

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Need help with Cofy Chat, want to report someone, or have a question about your subscription or your data? Here is how to reach us and what to do.

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1. How to reach us

Email us at hi@cofychat.com. That one address reaches us for everything on this page, general help, safety and abuse reports, subscription questions, and privacy requests.

Cofy Chat is operated as a sole proprietorship registered in Ontario, Canada. Postal address: 63-7115 Rexwood Rd, Mississauga, Ontario L4T 4L4, Canada. Contact: hi@cofychat.com.

2. Report a problem or a user

You can report or block someone directly in the app:

  • Tap the person anywhere you see them, in your Weekly, Bi Weekly, or Monthly list, in the Find tab, or in your Hi inbox, to open their card. Tap the + button on the card, then tap Report or Block.

  • To report, enter a reason (it is required) and tap Report. To block, tap Block, while someone is blocked the two of you cannot be matched.

  • Review or undo your blocks and see the reports you have filed under Settings → Account & Support → Blocked & reported users.

Reports are reviewed by a person and can lead to content being hidden or an account being restricted. For anything urgent or unsafe, email hi@cofychat.com and tell us what happened.

Cofy Chat is not an emergency service and cannot connect you to emergency responders (for example 911, 112, or 999). In an emergency, contact your local emergency number.

3. Managing your subscription & refunds

Cofy Chat subscriptions are sold and billed by Apple through your Apple Account on iPhone, or billed by Google through your Google Play account on Android, and they renew automatically until you cancel.

  • Cancel or change a plan: on iPhone, open Settings → Apple Account → Subscriptions, choose Cofy Chat, and cancel. On Android, open the Google Play Store app → profile icon → Payments & subscriptions → Subscriptions (or go to play.google.com/store/account/subscriptions), choose Cofy Chat, and tap Cancel subscription. Your plan stays active until the end of the paid period.

  • Deleting the app or your Cofy Chat account does not cancel your subscription: you must cancel it with Apple or Google Play as above.

  • Refunds for App Store purchases are handled by Apple, not by us. Request a refund at reportaproblem.apple.com. As the developer, we cannot issue or process refunds for App Store purchases directly.

  • Refunds for Google Play purchases: request one from Google Play at support.google.com/googleplay/answer/15574897. Google Play considers requests made within 48 hours of the purchase; after that, email hi@cofychat.com with your Google Play order number (it starts with GPA. and is in your Google Play receipt email), and we will review your request.

  • Call credits carry over between periods and are not forfeited at the end of a period. On each renewal, and on each monthly anniversary if you are on a yearly plan, your balance is topped up to at least your plan’s monthly allowance, and if it is already higher you keep the higher balance. Your balance is capped at 1,200 credits, and we do not add credits above that cap.

4. India, Grievance Officer

In accordance with India’s Information Technology Rules, 2021, you can contact our Grievance Officer:

  • Grievance Officer: Javtesh Singh Bhullar

  • Contact: hi@cofychat.com (please put “Grievance” in the subject line)

To file a complaint, email the address above with a description of the issue, the username or account involved if any, and any screenshots or details that help us understand it. We will acknowledge your complaint within 24 hours and work to resolve it within 15 days.

5. EU, Reporting illegal content (Digital Services Act)

Anyone can report content on Cofy Chat they believe is illegal, you do not need a Cofy Chat account to do so.

  • How to report: email hi@cofychat.com with a description of the content, where it appears or the account involved, and why you believe it is illegal. Include a way to reach you if you would like a reply.

  • Single point of contact (users and authorities): hi@cofychat.com. We communicate in English.

We review valid reports and may remove or restrict the content or the account involved, and we respond to the person who reported it where contact details are provided.

6. Data & privacy requests

To see what we collect and how we use it, read our Privacy Policy at https://cofychat.com/privacy.

  • Access, correction, or deletion: email hi@cofychat.com and tell us what you would like.

  • Delete your account in the app: go to Settings → Account & Support → Account → Delete Account. Your account is deactivated immediately and, if you do not log back in within 30 days, permanently deleted, including your call history and credit records. A limited set of records (safety reports, billing records, and a one-way hashed form of your phone number together with a masked display version of it, kept to prevent repeat abuse) is retained for up to 365 days for legal and safety reasons; see our Privacy Policy for exactly what is deleted and what is retained. Deleting your account does not cancel an Apple or Google Play subscription (see Section 3).

  • Right to complain: you can also contact a data-protection authority, for example your EU supervisory authority, the UK Information Commissioner’s Office (ICO), the Commission d’accès à l’information du Québec (CAI), or the Office of the Privacy Commissioner of Canada (OPC).

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